Contact Pfaff Sewing Machines
At SVP Worldwide, we take pride in taking care of our customers. Your dealer is trained and qualified to help resolve any issues that you may be having with your machine, your first step should be to contact them directly.
Your comments and concerns are important to us. Please feel free to contact our Consumer Affairs department should you require additional troubleshooting assistance. You may email, call or write us. Please provide your model number and serial number when contacting us.
Email: (Please allow 72 hours for response)
Toll free assistance – 1-800-446-2333
Monday-Friday 8am – 4pm CST
P.O. Box 7017
LaVergne, TN 37086-7017
Embroidery Software Support
In order to improve our support, the Software Database will be closed from late Sunday, June 6th, - June 15. During this time, we will not be able to access or register software products, perform Smart Updates, or activate and replace dongles. We will try to get this system back up and running as soon as we can.
If you have any questions, please feel free to contact Software support at 1-615-280-3510
We apologize for the inconvenience.
For assistance with your Pfaff 4D or 3D Embroidery Software, or for Pfaff Embroidery Machine communication
Hours of Support
Monday – Friday 8:30am – 9:00 pm Central
Saturday 10:00am – 2:00 pm Central
Phone (615) 280-3510
Fax (615) 280-3410
SOS provides extended support and education for your Pfaff 4D and 3D Embroidery Software. SOS Membership includes unlimited Toll-Free phone calls, remote and email support, newsletters, projects, and E-Learning. Learn More (click here to read more about the SOS program)